Shipping & Return Policy for Element50
Element50 currently ships anywhere in the USA.
Shipping is calculated at checkout and is based on the shipping tier below.
- Order value under $100 = $13 shipping
- Order value $101-$400 = $16 shipping
- Order value $401+ = $20 shipping
Once you have placed your order, you will receive a confirmation email and then you will receive another email with a tracking link once your order has shipped.
Orders typically ship within 3 business days from the date they are placed via USPS Priority or UPS Ground shipping. However, if your purchase is needed sooner, please let us know at info@Element50.com.
Due to the sensitive nature of crystals, all ELEMENT50 orders are final sale once shipped. Items can be returned/exchanged before the order has shipped. However, we understand the possibility of extenuating circumstances, and if you need assistance with your order, please reach out to info@Element50.com, include your order # in the email, and we will work with you to find a resolution as quickly as possible.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged item, please reach out to info@Element50.com with your name, order number, picture(s), and a brief description of what needs to be resolved and we will get back to you as quickly as possible.
GIFT RETURNS & EXCHANGES
Gifted items cannot be returned or exchanged due to the same reasons stated above. However, if you have any questions about your gifted crystals and want to learn more, please don’t hesitate to reach out. We are here to help!
ELEMENT50 GIFT CARDS
Gift Cards are non-returnable and cannot be redeemed for cash.